Ask us the hard ones.

Quality is not a function of geography — it is a function of specification, factory selection and control. The same Chinese industrial regions manufacture components for leading European brands. What matters is: a precise specification (we fix every material and component in the contract), manufacturer due diligence (factory audits, not marketplace listings), staged quality control with photo/video reports, and a pre-shipment inspection against the bill of materials that you can verify — or commission independently. We publish our control process instead of asking you to take quality on faith.

Your contract includes the full specification and bill of materials. Before packing, the kit is checked against that BOM and the inspection report is shared with you. Components are labelled and cross-referenced to the assembly drawings. At unloading, we document the delivery; transit damage or shortages are covered by all-risk marine insurance and the spare-parts process — the procedure is defined in the contract, not improvised.

Within the configurator: yes — layout mirroring, façades, glazing, roofing, interior level, systems and extensions, all with immediate price feedback. Structural changes (moving load-bearing walls, extra floors, larger spans) are custom engineering: possible for some models, quoted individually after review. We prefer saying 'that needs engineering review' over promising anything a factory drawing hasn't confirmed.

Every model page has an explicit 'Included / Optional / Not included' breakdown, and the configurator shows a line-by-line estimate: factory kit (exact), freight, insurance, duty and VAT (calculated ranges), foundation and assembly (ranges or 'after review'). Not included by default: land, permits, utility connections and foundation works — these are local by nature, and we show them as separate lines instead of hiding them.

The estimate shows each cost separately with its assumptions: sea freight per container at a date-stamped spot indication, import duty of 2.7% on the customs value (goods + freight + insurance), and your country's VAT on top of that value plus duty. Freight rates are volatile, so we show ranges and refresh them with real forwarder quotes in your binding quotation. If a number cannot be known yet, we say 'confirmed after destination review' — we do not invent precision.

Often — but not always, and we won't promise a universal percentage. Savings depend on the model, your country's construction prices, taxes, the assembly mode and your site. Factory manufacturing plus direct sourcing typically saves up to 30% versus comparable local construction in high-cost markets (demo figure — to be validated), and can save little in low-cost regions. Our estimate gives you the full landed cost, so you can compare against local quotes with real numbers instead of slogans.

Three layers of protection: engineered packing with a container loading plan; all-risk marine insurance from factory to site; and a defined claims procedure — damage is documented at unloading, replacements are manufactured with priority, and the optional spare-parts kit covers the most damage-prone components immediately so assembly is not blocked.

A typical sequence (demo values): technical review 1–2 weeks, production 6–18 weeks depending on the model, sea freight 4–7 weeks, customs a few days to two weeks, assembly 1–7 weeks by model and mode. Realistically: about 4–8 months from contract to a weather-tight house. The configurator shows the timeline for your specific configuration — and your foundation can be built in parallel with production, which is one of the biggest schedule advantages of prefab.

Three modes. Self-assembly (simpler single-storey models only): your team of 3–4 with our labelled components, step-by-step manual, video guides and remote support. Supervised: our site supervisor leads your local team through the critical stages — the mode we recommend most often. Professional crew: our trained team assembles to weather-tight or turnkey stage (available in selected countries). Two-storey and CLT models require professional involvement for safety and warranty reasons.

It depends on your soil, frost depth, slope and local rules — not only on the house. Typical solutions range from screw piles to a reinforced concrete slab. The estimate carries an indicative slab range so your budget is realistic, and the foundation design service produces real drawings with a local structural engineer after a geotechnical review. We deliberately do not 'recommend' a foundation before seeing soil data.

A house kit itself is legal to import into the EU (customs heading 9406, duty 2.7%). Building it requires a local permit in every EU country — exactly as with any locally built house. Structural components are engineered against Eurocode loads, and the 'local engineering adaptation' service has your national requirements (snow, wind, seismic, energy) checked and stamped by a local engineer. We are transparent about this: no imported kit is automatically approved everywhere, and anyone claiming otherwise is misleading you.

You never pay the full amount upfront. Payments follow milestones (demo split: 20% deposit, 40% at production start, 30% after the pre-shipment inspection you can verify, 10% on delivery), each tied to evidence you receive — reports, inspection documents, shipping papers. The contract defines the responsibility matrix stage by stage. This structure exists precisely so that trust is built into the process, not requested as a favour.